What is Handmade by Tola?

Handmade by Tola is a crochet and fiber arts brand offering quality yarns, crochet patterns, handmade accessories, and crochet-related resources for makers and crochet enthusiasts.
Where are you located?
We are based in Nigeria and serve customers locally and internationally.

How can I contact Handmade by Tola?

You can contact us through the Contact Us page, email, or our social media platforms. We aim to respond to all inquiries within 1–2 business days.

How do I place an order?

Simply browse our products, add your desired items to your cart, and proceed to checkout.
Can I change or cancel my order after placing it?
Orders can only be modified or cancelled before they have been processed. Please contact us as soon as possible if you need assistance.

Will I receive an order confirmation?

Yes. Once your order is successfully placed, you will receive a confirmation email with your order details.

Do you ship nationwide?

Yes, we offer shipping across Nigeria.

Do you offer international shipping?

Yes, international shipping is available for selected products and destinations.

How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method selected at checkout.

How can I track my order?

Tracking information will be provided once your order has been shipped, where applicable.

Are your crochet patterns beginner-friendly?

Pattern skill levels are clearly indicated in each product description so you can choose projects that match your experience level.

What format are your crochet patterns delivered in?

Digital crochet patterns are delivered electronically after purchase

Can I share or redistribute purchased patterns?

No. Patterns are for personal use only and may not be copied, shared, resold, or redistributed without written permission.

I purchased a pattern but cannot access it. What should I do?

Please contact us with your order information and we will assist you as quickly as possible.

Are your handmade items made to order?

Some products may be ready to ship, while others may be made to order. Product listings will indicate the production timeline where applicable.

Will my handmade item look exactly like the photos?

Because handmade products are crafted individually, slight variations may occur. These differences make each piece unique.

Do you accept custom orders?

Custom order availability may vary. Please contact us to discuss your requirements

Do you accept returns?

Please review our Return Policy for detailed information regarding eligible returns and exchanges.

Can digital products be refunded?

Due to the nature of digital products, crochet patterns and other downloadable items are generally non-refundable.

What if my order arrives damaged?

Contact us within 48 hours of delivery with photographs of the damaged item and packaging so we can assist you.

Are your yarns suitable for beginners?

We offer a range of yarns suitable for both beginners and experienced crocheters. Product descriptions will provide guidance on recommended uses.

Will you restock sold-out items?

Many products are restocked regularly. Follow us on social media or subscribe to our newsletter for updates.

Do you offer wholesale purchases?

Wholesale opportunities may be available for selected products. Please contact us for more information.

Do you offer crochet classes or tutorials?

We occasionally provide crochet tutorials, educational resources, and learning opportunities through our platforms.

How can I stay updated on new products and releases?

Follow us on social media and subscribe to our newsletter to receive updates on new products, patterns, tutorials, and special announcements.